How do I register with Willow Direct? Back to top

To place orders through our website you'll need to register your details and create an account. To do this, scroll to the very top of the page and in the top-right corner, above the Willow Direct logo, you'll see a button to Register, click the button and follow the instructions. If you've already registered with us, scroll up to the top and click on the button to Login.

I've forgotten my login email address and/or password? Back to top

If you can't remember your login email address and/or password, give us a call on 01629 823885 or email sales@willowdirect.com, to let us know. We can then reset your password for you so that you can access your online account and continue placing orders through the website.

How do I place an order? Back to top

As well as placing orders here on our website, you can also order by:
Email: sales@willowdirect.com
Telephone: 01629 823885
Make an appointment to visit our showroom: Willow Direct, Units 7-9, The Hill, Cromford, Derbyshire DE4 3QL

Do I get further discounts on larger orders? Back to top

Delivered orders in excess of:
£500 (excluding VAT) receive an extra 5% discount
£1000 (excluding VAT) receive an extra 10% discount
£1500 (excluding VAT) receive an extra 15% discount
£2000 (excluding VAT) receive an extra 20% discount
For an order considerably higher in value than £2000 please contact us to discuss any further discounts that may be available.

Can I place an order out of hours? Back to top

Order online at www.willowdirect.com or email sales@willowdirect.com at any time, day or night, and we will respond as soon as we can, usually during office hours.

I don’t need large quantities, will you still supply me? Back to top

We understand not everyone requires a large quantity therefore we have low minimum order levels and flexible methods of either collection or delivery to meet your needs. Give us a call to discuss what you need and we'll see how we can help.

When ordering storage baskets, do I have to order a minimum quantity of each size? Back to top

No, you can purchase any of our products individually, including those sold in sets.

How quickly can I expect delivery? Back to top

We offer a next day delivery service to most UK mainland destinations. Please contact us for further information.

Are there any delivery charges? Back to top

The minimum delivered order to a UK mainland location is £100 nett which will attract a handling and carriage charge of £12.50. The minimum free delivery order is £250 nett.

Is there a minimum order level? Back to top

The minimum delivered order to a UK mainland location is £100 nett which will attract a handling and carriage charge of £12.50. The minimum free delivery order is £250 nett.

Can you deliver to anywhere in the world? Back to top

We are able to deliver to most international destinations; however in our experience it is often cheaper for overseas customers to arrange their own courier services. Give us a call if you want to have a chat about it. Delivery surcharges may apply.

Will you have the item I'm looking for in stock? Back to top

We aim to always have our products in stock but, due to the unpredictable nature of sales at certain times of the year, some lines may become unavailable for a short period of time. If a product is showing on our website, that's usually a good indicator that it's in stock. If you're looking to order a large quantity though, we recommend you contact us to check stock levels.

I have restricted storage; will you keep my order for me until I need it? Back to top

Yes, simply place your order, give us a call or email us to let us know your storage needs, and we will hold it for you until you're ready for it.

Can I design my own basketware? Back to top

By working closely with our supply partners we are able to offer you bespoke products, made-to-order in a wide variety of materials and finishes. Let us know what you want and we'll let you know what's possible. Whether it’s a totally new concept, or simply modifying an existing product, we can probably do it. From inception to completion we handle all aspects of made-to-order products, with the capability and expertise to take an idea or concept right through to production. We can also personalise each individual piece if required. Contact us if you want to discuss an idea.

Can I have my business or company name printed onto your products? Back to top

We can create the most amazing bespoke branding for you. We provide colour-printed and/or embossed leather labelling, printed ribbons, branded linings, the highest quality spray-painted stencil logos, branded leather or faux leather straps as well as our unique ‘signature’ metal plaques. Contact us if you want to discuss an idea.

Can I accessorise your products? Back to top

Accessories available include handles, straps, buckles, tags, luggage labels, tie-on name badges and ribbons - all of which can be personalised.

Can you personalise exterior and interior surfaces of the product? Back to top

Yes we can embroider suitable materials and screen print or spray-paint exterior and interior surfaces.

Do you sell packaging materials? Back to top

We have an extensive range of packaging materials including natural wood-wool and coloured paper-shred, available in any colour you can think of. They provide an economical solution to all your protective packaging needs. We also supply cardboard outer boxes for hampers and shrinkable cellophane bags.

Can you print on the product I've ordered? Back to top

We offer both leather printing and paint stencilling, so that you can personalise individual items to your own specification.

I am a relatively small company; can I still have items branded? Back to top

Whatever your order size, we can personalise individual items.

What are the different finishes on the basketware? Back to top

Willow Direct use only the very highest quality autumn willow and a wide variety of finishes are available. Options include:
Full buff willow, which has had the natural tannin from the bark steamed into it;
Double steamed, which has been steamed twice to add a darker layer of colour;
Unpeeled willow, with the bark left on;
Dyed willow; which can be painted in a range of colours.

How is Willow Direct basketware made? Back to top

Our basketware is hand-crafted by artisans, who work from our factory in China.

Do you have an ethical and environmental trading policy? Back to top

We have an Ethical Investment Policy which we take extremely seriously and follow in all matters of our business. We regularly visit our manufacturing partner to inspect and appraise their working methods and conditions to ensure that their principles and values continue to meet our very highest standards.
All the willow used to produce our basketware is coppiced from fast-growing regenerating crops that are cultivated solely for this purpose, sustaining traditional farming methods without the use of chemical application.
Our manufacturing partner is one of the very few basketware manufacturers that have attained SEDEX*, ISO9001 and ISO14001 status and therefore are regularly audited by appropriate external organisations.
*SEDEX (Supplier Ethical Data Exchange) connects businesses with global suppliers to share ethical data and enabling improvements in ethical performance.

Can I visit your showroom? Back to top

You are very welcome to visit us here at our showroom in beautiful rural Derbyshire, where we offer a cash and carry service. We recommend you contact us in advance, if possible, so we can try to get out any stock you're interested in before your arrival.

Can I collect any order on a ‘Cash and Carry’ basis? Back to top

The minimum cash and carry order level is £100 nett with the following discounts for larger orders:
Cash and carry orders excluding VAT
£250 = 10% discount
£500 = 15% discount
£1000 = 20% discount

Is a Willow Direct brochure available? Back to top

We produce a new brochure every year, listing all of our products available at the time of production. This can be downloaded from the website - you'll see a link at the top of the footer. We have two versions available; one with unit prices listed, and one without.
Although the brochure shows all of our products available at the time of production (around February), we are constantly adding to our collection throughout the year, so checking the website is the best way to see our current range of products.


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